Help
Where is the confirmation?
We email it to the address given on the entry form, as soon as the payment goes through. A free entry is confirmed straight away. If it hasn’t arrived in a few minutes, check the spam folder.
The email holds a link to the entry. Keep it: it’s how you change or cancel the entry. If the email is lost, My entries sends a new link to the same address.
Changing or cancelling an entry
Open the link in the confirmation email. The entry page shows everything that was entered, with Edit entry and Cancel entry below it.
You can change an entry until the date on its entry page, usually when entries close. If a change costs more, you pay the difference by card before it’s made. After that date, ask the organiser.
Refunds
Each organiser decides whether a cancelled entry is refunded. Where it is, cancel from the entry page. You’ll get back what you paid on the card you paid with, minus the cancellation charge. The page shows the exact amount before anything is cancelled.
Where it isn’t, cancelling gives up the place without a refund. Any refund is then up to the organiser. A change that alters the price carries a change fee, usually 50p. The entry page shows it first. The full terms are in the Entrant terms.
Paying
Entries wait in your basket until you pay, so you can enter several people and pay once. Card payments are taken by Stripe; we never see the card number.
We hold an unpaid place for 30 minutes, then release it and the entry leaves the basket. We haven’t charged anything, and the form can be filled in again.
Member rates
Where an event charges British Orienteering members less, the entry form checks the British Orienteering number and last name with British Orienteering. If it says the competitor isn’t a current member, check both were typed as they appear on the membership. The non-member rate applies otherwise.
A member can save name, year of birth, sex, club and SI card against the number, to fill later entries faster, under Saved competitor details.
New to orienteering
Most events welcome newcomers. Orange is the usual first course for an adult; White and Yellow stay on paths and suit children and families. No SI card of your own? Choose to hire one when you enter and collect it at registration.
For how an event works, from registration to the finish, read British Orienteering’s guide for newcomers.
Who to ask
About an event (courses, start times, parking, a refund): its organiser, whose contact is on the event page and in the confirmation email.
About this site (something not working, or hard to use): email ben@pre-entries.com with the page and what happened.